Management consulting for service businesses

We help your business grow using data and digital capabilities

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Get more out of your existing customer base

Increase revenue by focusing resources, selling more and plugging leaks. We help you discover potential, realise quick wins and secure long-term improvements to your day-to-day operations.

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Grow your business with digital products and services

Make smart investments in digital and launch services that have a measurable impact. We bring experienced professionals to bring your most important projects to the finish line. Business first.

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Grow the value of your existing customer base cost-effectively

Your current customers are probably your most valuable asset. However, new customer acquisition rules and taking care of new customers is often left to marketing and customer support. Increasing the value of your existing customer base requires a data-based understanding of your customers, target setting for up-sell, cross-sell and churn reduction, as well as focusing resources to customers with the highest potential.

Increase up-sell and cross-sell to existing customers

Selling to existing customers can be 80% cheaper than acquiring new customers. With the right commercial actions you can turn serving your existing customers from a cost center into a cross and upsell opportunity.

Reduce churn and downgrading

Serving existing customers is often forgotten, even though it is much cheaper to reduce churn than to acquire new customers. We help you identify the customers you want to keep and grow.

Target your most potential customers

Do you know which of your customers are most likely to buy more, or are considering to leave? Analysing your customer base and identifying customers with the highest potential will help you increase your turnover without additional investment.

We have supported both SMBs and corporations in increasing the value of their existing customer base

Case examples
- Identified a major under serviced high-value customer segment with a CLV of 54% above average​
- Discovered an optimal channel mix to drive 2x higher customer retention and 44% higher frequency of use
- Identified the most effective activation efforts to significantly drive down the cost-to-serve

Let's grow the value of your customer base together

Create and launch digital services that deliver results for your business

Our approach is based on the best practices in digital development. At its heart are deep customer insights and business impact. Our team can handle all key commercial and project management tasks in the design, development, launch and growth of digital products and services. Naturally in collaboration with technical development.

Clarify where to invest

Make sure you have considered everything and are investing in building the right services. We'll calculate the potential of different directions and help you to turn your investment into real euros.

Define the roadmap and process for  development

We work with you to create a realistic plan to develop your digital service, and provide a clear process for successful implementation.

Launch new products with success

Commercial success does not happen by itself. We help with business models, user testing, process changes, project management, sales model, partnerships, communication, training, launching, and so on.

We have helped both SMBs and corporations

Case studies
- Creating a digital service roadmap for a global manufacturing company
- Successful launch of a new SaaS product for a software company
- Developing, launching and supporting the growth of a digital taxi service to a national scale
- Redesign of a major B2B service, including value proposition, pricing, technical base and sales model
- Assessing the potential and creating a growth strategy for a SaaS product family

“I recommend Bell Rock for anyone looking to have a professional and systematic launch process for their software or SaaS product”

Ville Kyytsönen, CEO, Solibri

Let's create your digital service development plan together

Hello! My name is Juuso. Let's work together to create competitive digital services for your business.

During the call, we will open up our business-driven development model and take stock of your situation so that we can develop a plan for you moving forward.

Thank you! We will get back to you.
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We belong to a network of extraordinary talent. When needed, we can bring in experts in design, sales and marketing into the project. We enjoy working in cross-functional teams where handovers between people are seamless and often virtual.